Lewisham Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Lewisham Removals provides domestic and commercial removal, packing, transport and related services within the United Kingdom. By placing a booking, you agree that these Terms and Conditions will apply to any services we provide to you.
In these Terms and Conditions, references to we, us and our mean Lewisham Removals. References to you and your mean the customer who requests or purchases our services, whether as an individual, business, landlord, tenant, agent or any other legal entity.
1. Scope of Services
1.1 We provide removal and associated services including, but not limited to, loading and unloading of goods, transport of goods, packing and unpacking, furniture disassembly and reassembly, and related handling services.
1.2 Our quotation and any booking confirmation will specify the services to be provided, the collection and delivery addresses, the date and approximate time window, and any additional services agreed in advance.
1.3 Unless expressly agreed by us in writing, our services do not include disconnection or reconnection of appliances, removal of fixtures or fittings, structural work, or any work that requires specialist trade qualifications.
1.4 We reserve the right to use our own vehicles, staff and equipment or those of trusted subcontractors, while remaining responsible for the proper performance of the services under these Terms and Conditions.
2. Booking Process
2.1 You may request a quotation by providing accurate details of the property or premises, the volume and nature of items to be moved, access conditions at collection and delivery addresses, and any special requirements such as packing, dismantling, or time restrictions.
2.2 Our quotation is based on the information you provide. If at the time of the move the actual work differs materially from what was described, we may adjust the price to reflect the additional time, labour, or equipment required.
2.3 A booking is not confirmed until we have issued a booking confirmation, which may be provided in writing. We may request a deposit or full payment in advance as a condition of confirmation.
2.4 You are responsible for checking that all details in the quotation and booking confirmation are correct. Any errors or omissions must be notified to us as soon as possible and in any event before the date of the move.
2.5 We reserve the right to decline or cancel any booking if we reasonably consider that the work cannot be carried out safely, lawfully, or within our capacity. In such cases, any advance payments for services not provided will be refunded, subject to clause 6.
3. Access, Parking and Your Responsibilities
3.1 You must ensure that we have safe and suitable access to the premises at both collection and delivery addresses, including adequate parking for our vehicles as close as reasonably possible to the entrance.
3.2 It is your responsibility to obtain and pay for any parking permits, dispensations or suspensions needed for our vehicles. Any parking charges, fines or penalties incurred due to inadequate arrangements or incorrect information provided by you will be chargeable to you.
3.3 You must ensure that common areas, stairways, lifts and doorways are clear and accessible and that we are notified in advance of any restrictions such as narrow staircases, low ceilings, lift size limits or time-limited access.
3.4 You are responsible for preparing items for moving, including proper packing where you have not requested our packing service, and for securing or removing any fragile fittings. You must also ensure that any appliances are disconnected, drained and made safe prior to the move.
3.5 You must not ask our staff to undertake any work that is unsafe, illegal or beyond the scope of our quoted services. Our staff are entitled to refuse to carry out any task that they reasonably consider unsafe or inappropriate.
4. Items We Do Not Carry
4.1 Unless expressly agreed in writing, we do not carry:
a. Hazardous, flammable, explosive or corrosive substances including gas cylinders, paint thinners, fuels and chemicals
b. Illegal items or goods obtained unlawfully
c. Perishable goods requiring temperature-controlled transport
d. Live animals, plants or other living organisms
e. Cash, securities, precious metals, jewellery, watches, or items of exceptional value
f. Important documents such as passports, deeds, wills or financial papers
4.2 If you include any prohibited items without our knowledge, you do so entirely at your own risk. We accept no liability for loss of or damage to such items and we may remove or dispose of them if necessary to comply with law or safety requirements.
5. Payments and Charges
5.1 All prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of any applicable taxes or statutory charges.
5.2 We may require a deposit or full prepayment at the time of booking. Where a deposit is taken, the balance is payable before or on completion of the services, as stated in the quotation or booking confirmation.
5.3 Payment methods accepted will be confirmed at the time of booking. You agree to ensure that cleared funds are available by the due date. We reserve the right to withhold services or retain goods until payment is received in full.
5.4 Where services are charged on an hourly basis, the charging period will commence when our team arrives at the collection address and will end when the final item is delivered or the agreed service is otherwise completed. Waiting time due to delays outside our control will be chargeable.
5.5 If payment is not made when due, we may charge interest on the outstanding amount at the statutory rate applicable in England and Wales, accruing daily until payment is received in full. You will also be liable for any reasonable costs we incur in recovering overdue sums.
6. Changes, Cancellations and Postponements
6.1 If you wish to amend your booking, including changes to the date, time, addresses or services required, you must notify us as early as possible. All changes are subject to availability and may result in a revised quotation.
6.2 You may cancel your booking subject to the following charges based on the notice given before the scheduled service start time:
a. More than 7 days: no cancellation fee, and any deposit paid will be refunded or credited
b. Between 7 days and 48 hours: we may retain a reasonable proportion of the quoted price or deposit to cover our costs and loss of opportunity
c. Less than 48 hours: we may charge up to 75 per cent of the quoted price
6.3 If our team arrives at the collection address and the move cannot proceed due to circumstances within your control, including inadequate access, lack of keys or your failure to pack or prepare items, we may treat this as a same-day cancellation and charge up to 100 per cent of the quoted price.
6.4 We may cancel or postpone the services if we are prevented or delayed by events beyond our reasonable control, including severe weather, road closures, accidents, emergencies, industrial action, or mechanical breakdown. In such cases we will use reasonable endeavours to agree an alternative date or time, but we will not be liable for any resulting losses.
7. Our Liability for Loss or Damage
7.1 We will exercise reasonable care and skill in handling and transporting your goods. Our liability for loss of or damage to goods and property is subject to the terms of this clause.
7.2 We are not liable for loss or damage arising from:
a. Your failure to properly pack items where we have not provided a packing service
b. The inherent fragility or poor condition of items, including assembled flat-pack furniture not designed to be moved in an assembled state
c. Normal wear and tear or minor cosmetic damage such as scuffs or marks that are proportionate to the nature of the move
d. Incorrect information supplied by you regarding the nature or value of items
e. Acts or omissions of third parties not acting on our behalf
7.3 We will not be liable for any indirect or consequential loss, including lost income, profit, contract, opportunity or goodwill, arising from or in connection with our services.
7.4 Our total liability for loss or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a fair and reasonable amount having regard to the value of the goods and the price paid for the services. You are required to inform us in advance if any single item has a value significantly higher than the rest of the consignment.
7.5 If we cause damage to premises or property other than the goods being moved, due to our negligence, our liability will be limited to the reasonable cost of repair or reinstatement, subject to you allowing us or our insurers access to inspect and remedy the damage.
7.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of the completion of the services. You must provide reasonable evidence of the nature and extent of the loss or damage.
8. Customer Declarations and Indemnity
8.1 You declare that:
a. You are the owner of the goods or have full authority from the owner to enter into this contract
b. The goods do not include any prohibited items under these Terms and Conditions
c. All information provided to us is true, complete and accurate
8.2 You agree to indemnify us against any loss, damage, cost or liability we incur arising from:
a. Your breach of these Terms and Conditions
b. The presence of prohibited or unsafe items in the goods
c. Any claim by a third party alleging rights to the goods or arising from your failure to obtain necessary consents
9. Waste, Disposal and Environmental Regulations
9.1 We comply with applicable UK waste and environmental regulations, including duties relating to the transfer and disposal of household and commercial waste.
9.2 Where you request us to dispose of unwanted items or waste, this service must be agreed in advance and may be subject to additional charges depending on the nature, volume and weight of the materials.
9.3 We will not remove or dispose of hazardous waste, including asbestos, clinical or medical waste, chemicals, fuels, oils or electrical items that require specialist treatment, unless expressly agreed and subject to compliance with all legal requirements.
9.4 You confirm that any items provided to us for disposal are lawfully yours to dispose of and do not contain prohibited materials. You will be responsible for any penalties, costs or claims that arise if this declaration proves to be untrue.
10. Delays and Waiting Time
10.1 We will use reasonable efforts to arrive within the agreed time window, but timing is not guaranteed. Factors such as traffic, weather and prior jobs may cause delays.
10.2 If we are delayed by circumstances within your control, including unpreparedness, lack of access or waiting for keys, we may charge for waiting time at our prevailing hourly rate.
10.3 If delays materially affect our ability to complete the work within the booked time, we may need to rearrange part of the service to another time or date. Any additional costs arising will be chargeable to you.
11. Insurance and Risk
11.1 While your goods are in our custody and control during the removal process, we will take reasonable care to protect them from loss or damage.
11.2 You are encouraged to maintain adequate contents or business insurance to cover your goods during the move, including any periods where they may be left unattended at your premises.
11.3 Risk in the goods remains with you at all times, save to the extent expressly required by law, and our liability is limited as set out in these Terms and Conditions.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible during the move so that we have an opportunity to address it on the day.
12.2 If the issue cannot be resolved immediately, you should submit a written complaint describing the problem and the outcome you are seeking. We will acknowledge receipt and aim to respond within a reasonable time.
12.3 We will work with you in good faith to resolve any dispute. If a resolution cannot be reached, either party may pursue legal remedies in accordance with clause 13.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.
13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with our services or these Terms and Conditions.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
14.3 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between you and us in relation to the services, and supersede all prior discussions, correspondence and understandings.
14.4 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
